Carriage by Air Persons with Disability and/or Persons with Reduced MobilitySubmitted by Arya Chand on Mon, 23/06/2014 - 15:48
GOVERNMENT OF INDIA
OFFICE OF THE DIRECTOR GENERAL OF CIVIL AVIATION
TECHNICAL CENTRE,OPP SAFDURJUNG AIRPORT,NEWDELHICIVIL AVIATION REQUIRMENTS SECTION 3,AIR TRANSPORT SERIES 'M',PART I ISSUE III,DATED 28TH FEBRUARY 2014
Subject: Carriage by air Persons with Disability and/ or Persons with Reduced Mobility
1.1 Air transportation has now become easier tha ever. The GOvernment policies on ‘Open Sky" allowed the growth of airlines and also non-scheduled oeratprs in the country. The new ideas of Low Cost and no frill concept have also brought the common man with average income group to travel by air.
1.2 whereas persons with disbailities and reduced mobilities like everyone else are increasingly given opportunity top travel by air , there lies a need to standardise the conditions for travel of such persons so as to facilitate their acceptance and handling of their carriages by the airlines, airport operators, gorund handling agencies, etc.
1.3 This CAR lays down regulations for the carriage of persons with disbailities and reduced mobility by air inorder to protect them against any form of dicrimination and to ensure that they recieve all possible assistance during their travel.
1.4 For the purpose of this CAR, the incapacitated persons or persons with disability/reduced mobility aree considered the same.
1.5 This CAR is issued under the provisions of Section 55(ab) of Aircraft Act 1934,Rule 1333 A of the Aircraft Rules, 1937 and Ministry of Civil Aviation letter No. AV. 13030/772/2012-DTT dated 6th March, 2013 for information, guidance and compliance by the concerned agencies.
1.6 No rrequiremennt of this CAR shall have overriding effect upon any of the provisions of “Persons With Disabilities (Equal Opportunities, Protection of Rights and Full Participation) Act, 1995” and the Rules issued by Ministry of Social Justice and Empowerment, Government of India under the provisions of the said Act.
a. All Indian operators engaged in scheduled and non-scheduled air transport services both domestic and international for carriage of passengers.
b.All foreign carriers engaged in scheduled air transport operating to and from Indian Territory.
c.All airport operators within Indian Territory.
3.1 Person with disability means any individual who has a physical or mental impairment that, on a permanent or temporary basis, substantially limits one or more major life activities, has a record of such impairment, or is regarded as having such impairment.
a. Physical or mental impairment means:
1.any physiological disorder or condition, cosmetic disfigurement, or anatomical loss affecting one or more of the following body systems: neurological, musculoskeletal, special sense organs,respiratory including speech organs, cardio-vascular, reproductive, digestive, genito-urinary, hemic and lymphatic, skin, and endocrine; or
2.any mental or psychological disorder, such as mental retardation,organic brain syndrome, emotional or mental illness, and specific learning disabilities.
4.1 Airline Specific
4.1.1 No airline shall refuse to carry persons with disability or reduced mobility and their assistive aids/devices, escorts and guide dogs including their presence in the cabin, provided such persons or their representatives, at the time of booking, inform the airline of their requirement(s). The airlines shall incorporate appropriate provisions on their website within three months from the date of issue of this CAR, so that while making bookings, passengers with disability have the option to select the required\ facilities, which he/she will require during the journey.
4.1.2 Airlines including their agents shall make available in accessible format, on their website, the safety rules that apply to the carriage of persons with disability or reduced mobility as well as any restrictions on their carriage or on the mobility equipment due to the size of aircraft.
4.1.3 Airlines including their travel agents shall not discriminate the persons with disability or reduced mobility in providing access for internet ticketing, special/discounted fares, time limit for holding the bookings, reservations on telephone, etc.
4.1.4 To facilitate the carriage of persons with disability or reduced mobility, airlines shall obtain necessary information about the specific requirements of such persons at the time of ticketing/online booking process or through the call centres. Once the ticket is confirmed no further enquires shall be made.
4.1.5 It shall be the responsibility of the persons with disability or reduced mobility to notify their needs at least 48 hours before the scheduled time of departure so that the airline makes necessary arrangements, which may include but not limited to the following:
a) nature and level of special assistance required while embarking, disembarking and during in-flight;
b) mobility equipment and disability aids that need to be carried by the airline either in cabin and/or aircraft hold;
c) requirement of escort.
Note 1: The above is not an exhaustive list. During the process of booking, the airlines should gather all the relevant information without requiring the passenger to provide additional information later.
Note 2: Although advance information of 48 hrs. or prior, will enable airlines to plan and ensure hassle free carriage of persons with disability or reduced mobility, for cases of emergency travel of persons with disability or reduced mobility, airlines shall make all reasonable efforts to provide best possible assistance.
a) At least 40 percent of the passenger load must be female.
b) At least 35 percent of the passenger load must be over 50 years of age.
c) At least 15 percent of the passenger load must be female and over 50 years of age.
d) Three life-size dolls, not included as part of the total passenger load, must be carried by passengers to simulate live infants 2 years old or younger.
e) Crewmembers, maintenance engineers, and training personnel, who maintain or operate the airplane in the normal course of their duties, may not be used as passengers. The emergency evacuation under the above conditions shall be completed within90 seconds.
a) suffers from any disease, which is believed to be actively contagious and communicable;
b) who, because of certain diseases, or incapacitation may have or develop an adverse physical condition which could have an adverse effect during flight and on safety and emergency evacuation procedures;
c) would require medical attention and/or special equipment to maintain their health during the flights;
d) there exists a possibility of medical condition aggravated during or because of the flight;
e) who is travelling in a stretcher or incubator;
f) who needs medical oxygen during the flight.
a) the passenger is capable of completing the flight journey safely without requiring extraordinary medical assistance during the flight;
b) disease or infection would not under the present condition be communicable to other passengers during the normal course of flight journey;
c) precautions that would have to be observed to prevent the transmission of disease or infection to other persons in the normal course of flight journey;
a) Barriers faced by persons with disability or reduced mobility, including attitude, environment and organisation, and suggestions for removing such barriers.
b) Information on the range of disabilities, including hidden or less visible disabilities.
c) Skills needed for assisting disabled or reduced mobility passengers.
d) Communication and interpersonal skills for interacting with disabled people.
e) Health and safety information.
f) General awareness about relevant regulations.
(Dr. Prabhat Kumar)
Director General of Civil Aviation
National Policy Name: